How can we help?
Last updated October 19, 2026
Account access
Use the sign-in page for email verification, password reset, email-link sign-in, Google, Apple in the installed app, or a registered passkey. Facebook sign-in is temporarily unavailable while setup is completed. If you lost both your authenticator and passkeys, contact support from your account email.
Membership matching
If a purchase does not appear, send the purchaser name, purchase email, and order reference. Never send a password, authenticator code, or full payment-card number.
Cards are one-time purchases and do not automatically renew. For refund review, use Mark’s website; see the membership policy.
Privacy requests and account deletion
To permanently delete your app account, open Account → Delete account and app data. This removes your sign-in, app profile, security methods, and profile photo. Account-linked favorites, saved events, scheduled reminders, card photos, and registered phone-alert delivery are removed too. Clear any device-only copies and preferences on other devices separately. Account deletion does not cancel a separately purchased membership or erase its transaction record. If the purchased membership is still eligible and active, it may relink when you create and verify a new account with the same purchase email.
For a public request path, visit Delete your account and app data. If you cannot sign in, email support from the account address with “Privacy request” or “Delete my MFR account” in the subject. We may verify account ownership before responding.
Saved events and reminders
Save event adds a listing to your list. Remind me schedules a reminder and saves the event; the button highlights after confirmation. Tap Reminder on to change the time or cancel. Ongoing multi-day events can receive reminders before they end; timed events need a reminder before they start. Saving does not reserve a place or buy a ticket.
Phone alerts and account actions
Enable phone alerts in Notification preferences in the installed app and allow notifications in your phone’s Settings. Reminders can still appear in the app’s bell if phone alerts are off. If an account is banned, a moderation decision seems incorrect, or you need help with retained safety records, contact support to request review.
Contact
Email support@markfromriverside.com. This is the official support channel for Mark From Riverside Club.