Purchases, cancellations, and refunds
Last updated October 19, 2026
Membership purchases and payments take place on Mark’s website. The app displays your digital card after the purchase is matched and verified, or after an administrator grants complimentary access.
Purchases and renewals
Memberships are purchased through Mark From Riverside’s separate sales process. Cards are one-time payments for the price and membership term shown at checkout. They do not automatically renew, and the app does not enroll you in a recurring subscription. Extending access after expiry requires a new purchase. A purchase appears in Mark From Riverside Club only after its ownership and payment details are verified.
Complimentary cards and assignments
Administrators can grant complimentary cards for one to twelve months without a charge. These are labeled Comp and are separate from cards backed by a Purchase. The card’s displayed expiry applies. Support can review a missing purchase or an incorrect account match before an administrator assigns it; creating another account does not create another purchase.
Virtual card photos
Your card photo must show only your own face. Submitted photos appear on the virtual card only after admin approval. Once approved, the photo is locked to that purchase; a new verified purchase allows a new submission. Rejected photos can be corrected and resubmitted. Complimentary extensions do not create replacement allowances. Contact support about incorrect photos, accessibility, safety, or privacy requests; buying another card is not required to exercise legal privacy rights.
All sales final and refund review
All membership card sales are final, except where a refund is required by law. You may request a possible refund through Mark’s website. Requests are reviewed individually; submitting a request does not guarantee approval or a refund. Refunds are not processed in the app. This policy does not restrict statutory refund rights or your right to dispute an unauthorized or incorrect charge.
Purchase and cancellation help
For a purchase question, cancellation, duplicate charge, or failed payment, contact support@markfromriverside.com with the purchaser name, purchase email, and order reference. Do not email payment-card numbers or passwords.
Deleting an app account
Deleting a Mark From Riverside Club app account does not cancel or refund a separately purchased membership. The purchase record remains separate. We retain a one-way representation of the purchase email so an active, unexpired card can relink after the member creates and verifies a new account with the same email. Complimentary access is not guaranteed to return after deletion. There is no automatic renewal to cancel. Contact support about ending access or the underlying purchase; ending access does not itself guarantee a refund.
Payment states
A pending or failed payment does not activate a digital card. A successful payment may still require account matching. Use and verify the purchase email where possible. A refund, dispute, expiry, or other eligibility change may affect card status after review. If an expected membership is missing, support can review the purchase without changing your free account access.
Card designs and live verification
Card artwork, tenure designs, and extra designs unlocked by an administrator do not change your membership term or benefits. Your live card and wallet verification link reflect current eligibility; a saved image or an old printed expiry is not proof that access is still active. Add your wallet card again when a renewed term needs to be shown.
Physical cards and shipping
The app itself does not sell or ship goods and does not accept returns or exchanges. Any physical card delivery or replacement is handled under the terms provided by the original seller.